FREQUENTLY ASKED QUESTIONS

BRIDAL PARTY HAMPERS & CORPORATE GIFTING​

WHERE ARE YOU BASED?

We design and create our bridal party hampers from our studio in Aylsham, Norfolk.

'Build your own' bridal party hamper days are completed in the studio by appointment only.

We post UK wide and over seas for some items too.

WHAT DIFFERENT TYPES OF WEDDING GIFTS DO YOU DO?

We offer a wide range of personalised gifts suitable for all members of your bridal party and for yourselves too.

From individual items like dress hangers and hip flasks, to complete hampers that include everything your bridesmaid need for the morning of the wedding.

WHERE CAN I SEE YOU AND YOUR RANGE?

Details of the events that we will be attending can be found HERE

If you are booking our Gifting Experience for bridal hampers or corporate gifting, you will be invited to a private appointment which will be held at our studio in Norfolk.

All of our samples are on display for you to view while we build your perfect gifts together.

CAN I MIX AND MATCH DIFFERENT GIFTS?

Yes, of course! Everything is bespoke and made to order and you can choose any combination of items to fill your bridal hampers.

We even offer a choice of personalisation and gift boxes too.

HOW DO YOU FINISH THE HAMPERS?

Once you have chosen all of the details, each hamper is filled, personalised as required and finished with a large satin bow in your choice of colour ribbon.

HOW LONG DOES IT TAKE TO GET BRIDAL PARTY GIFTS?

For couples that are booked in our diary, we will start creating your order when you have selected all of the items you would like included for your bridal party. Orders take approx 1 week.

If you are ordering online, please allow a week for your order to be dispatched.

DO YOU HAVE PRE-MADE GIFTS?

All of our gifts are personalised and finished to order. If you would like them to be blank, please let us know when ordering.

CAN YOU DO CUSTOM DESIGNS?

Yes, it's our favourite thing to do! Every piece we make is individually personalised and made just for you, but we also love a challenge and new ideas so send them our way and let's work together to make your gifting plans a reality.

WHEN DO I NEED TO GET IN TOUCH TO CONFIRM FINAL DETAILS?

We will be in touch with you to invite you to a private appointment which will be held at our studio in Aylsham, Norfolk. All of our samples will be on display and we can work together to create the perfect combination of gifts for your bespoke corporate or bridal hampers.

We will build an order form with all of the personalisation required and arrange an invoice for you.

Once payment has been received, you can sit back, relax and wait for notification that your order is ready for collection / delivery.

WHEN IS PAYMENT DUE FOR A BESPOKE ORDER?

Your final invoice will be sent as soon as you have confirmed your order. Payment is due within 30 days of your invoice.

Due to all of the pieces being handmade and personalised, we will not start an order until full payment has been received.

If you are ordering online, payment is due at the time of your order.

CAN I PLACE A RUSH ORDER?

As long as we have the stock and time available to allocate to your order, and to get all of the items to you, then that is no problem at all.

Please get in touch to discuss your needs.

CAN YOU DO PERSONALISATION IN ANOTHER LANGUAGE?

We certainly can, however, we will heavily rely on you to spell check!

HOW DO I SECURE MY ORDER?

It's easy! Please get in touch with your wedding or event date and we will send you a link to get booked in.

A £50 deposit will secure your order and private appointment, and will of course be deducted from your final invoice.

HOW FAR IN ADVANCE DO I NEED TO ORDER?

The most important thing is getting booked into our diary for your design appointment.

Our diary is open a year in advance, so if your wedding or event is this year or next, we advise getting in touch now and securing an order spot.

HOW MUCH IS POSTAGE AND DELIVERY?

We offer free delivery on our corporate and bridal hampers and many or our gifts too.

If there is a delivery charge to pay, it will be £3.95 and we will send your order my Royal Mail tracked delivery.

DO YOU HAVE A MINIMUM ORDER?

No. We believe that every order is unique and should be right your needs.

HOW DO WE GET STARTED?

It's easy! Please get in touch with your wedding or event date and we will send you a link to get booked in.

A £50 deposit will secure your date and will of course be deducted from your final invoice.